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61 Wellington Rd East Brisbane 4169


Glass replacement

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Who are we?

Network Glaziers manages a network of qualified 24/7 glass replacement companies, providing quality small business operators an opportunity to receive glass replacement work from national insurers and corporate clients.



Have you been affected by hail or flooding during Brisbane's storms and cant get a glazier or flood damage repairer? Stay ahead of everyone else with Network Assist's First Response Agreement. Guaranteed response to any event or disaster when no one else will answer.


Vision, Mission and Core Values



The service provider of choice, assisting in expedient processing of insurance claims and commercial emergency repairs while reducing costs and ensuring customer retention/satisfaction.


To develop and maintain tailored solutions that satisfy our customers’ needs and to be the leading glazing services network across Australia.


We draw heavily on a set of core values, which underpin our future direction and success.  In performing our core function, we live quality through following six core values:

PRIDE- Personal Responsibility in Delivering Excellence - Network Glaziers representatives are personally committed to delivering excellence through the application of the six core values, in particular the PRIDE philosophy.

Exceptional customer service - Provide service that result in high level of customer satisfaction, which is prompt, effective and promotes good relations with affiliated industries.

Professionalism - Network Glaziers is determined to achieve exceptional results through the uncompromising application of professional standards.  Network Glaziers representatives present a professional image including, but not limited to, appearance, grooming, equipment attire and attitude.

Commitment - Network Group Pty Ltd was founded on the passion and commitment of its Directors towards the values and vision of the Network Restorers product.  The ongoing encouragement and harnessing of this commitment through a partnership with Network Glazierss and suppliers will be a significant catalyst to future success.

Integrity - Ethical behaviour, fairness, honesty and sensitivity are key features of Network Glazierss reputation for integrity.  The quality of our services will in part be judged by the integrity of our processes, including the high ethical standards we apply in the day-to-day activities of the business. 

Teamwork - The strength of the Network Glaziers partnership is based on a commitment to teamwork, diversity and inclusiveness. We nurture the partnerships between suppliers and customers, and value of diversity and inclusiveness as investments in our growth and development. 


Customer Service Principles


  • Value – to offer a service of worth that our customers appreciate.
  • Quality – distinctiveness due to a high quality service at all stages of the service chain.
  • Reliability – a dependable company that people can trust.
  • Individuality – treating each customer as a unique individual, providing personalised service, not treating our customers as a number in the system.

Customer benefits include:

  • Peace of mind – proactive management of the supply chain
  • Single point of communication
  • Single supplier instead of multiple vendors
  • Service Level Agreement (SLA) for service delivery
  • Known management costs and contracts
  • Mobile Command Centre for management of Flood, Fire and Storm events Australia wide
  • Dedicated, experienced project managers
  • Industry leading response times and consistently brilliant service

In a space traditionally occupied by “the middle man”, our points of differentiation are transparency and efficiency.


Associations and Awards

To ensure our values and work practices are leading the industry, as well as keeping abreast of the latest trends and technology Network Glaziers are members of several indstury bodies and associations.

GAAQ (Glass and Aluminium Association Queensland)

FMA (Facilities Management Association of Australia)

ASOFIA (Australian Shop & Office Fitting Industry Association)



Our Aim

Network Glaziers’ aim is to establish a group of suppliers (individuals, companies and staff) who have earned for themselves a reputation for excellence in their field. They will also have a sound background of experience in emergency response and have earned an indisputable reputation for integrity and fair trading.

These suppliers undertake to maintain this reputation by dealing openly and honestly with those clients who have suffered loss or damage, and with the insurance industry who underwrite such loss.


What do we do?

24/7 Building Glass Replacement Nationally

We provide an opportunity for glass replacement companies to do business with insurers and national chains via an easy to use electronic platform.


Who do we do it for?

Network Glaziers has a national footprint and as a result supplies professional glazing contractors for some of the biggest corporations and companies across the nation in all manner of industries including insurance, government, retail, construction and facilities managment.

Some of our clients include Suncorp, Shannons, APIA, Brisbane City Council, the Chemist Warehouse group of companies and many more.


Our Staff

Our 24/7 call centre is available to take jobs from insurerd clients and corporate accounts on 1800 007 050.

Ashley Easterby (Director)

Ashley brings to Network Glaziers, over 33 years’ experience working in small to medium business and an extensive understanding of the need to build and maintain successful relationships and strategic alliances to ensure a successful business.

In 1991, he purchased a carpet cleaning/pest control business later merging it with one of his competitors to form a larger entity operating in South-East Queensland.  Ashley has served in various roles in industry associations including member, committee member, State President and national board member.

In 2002 he jointly formed Network Group and continues to work in the business as it has grown and expanded into targeted industry niches providing services to its customer base.

Ashley has completed numerous certifications in cleaning, water damage, fire restoration and carpet inspection with The Clean Trust, previously known as the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in America.

He is also an Associate Fellow of the Australian Institute of Management and Affiliate member of Australian New Zealand Institute of Insurance & Finance (ANZIIF). 

Ashley is married to Veronica and they have 2 school age children. He is passionate about being a father and husband and is involved in his local soccer club as a committee member.

Phil Hanley (Account Manager)

Phil is the newest member of the Network team and has come on board to take the Account Manager and Business Development Manager roles.

Phil comes from an varied trade and technical backgorund having 15 years experience in the plumbing and construction industry as well as experience as the director of his own companies. Phil is a qualified plumber, gas fitter, tradewaste consultant as well as a qualified Quarantine Inspector having served 3 years with the Federal Government based at Brisbane International Airport. He has also completed numerous courses with the National College of Business and has worked closely with some of the largest construction and facilities management companies in Brisbane.

Phil is engaged to Kelsey and have two dogs together, Indi and Bandit. Phil is passionate about renovating, anything with wheels that can get him into trouble including modifed and classic cars, motorbikes, mountain bikes and growing a sweet beard. He also enjoys writing biographies of himself in the third person.


Kaye Thomson (Administration Officer)

Kaye has been involved with Network Glaziers since 2008.

Kaye brings a range of administrative skills to Network Glaziers and is responsible for the entire administration of the business.

The completion of the Australian Glass & Glazing AS1288 Competency exam was Kaye's first qualification with us and she is currently attending a Business Administration Certificate IV course and is a very quick learner.

Kayes’ partner is Shane and they have one son. They have a keen interest in Rugby and anything New Zealand.



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